FAQs

You can book your transfer or your tour up to 24 hours before your deprature. Of course, we recommend you to do it earlier, if possible. If, however, you need to book in the last minute but you cannot do it, please call us! We will do our best to help you.

You can carry as many as 4 average size suitcases and 2 carry-on bags. If you have extra luggage, a bicycle, or a golf bag, you have to check the relevant boxes in your travel voucher. This will not increase your transfer cost.

Yes, we do. We provide baby seats and boosters. You only need to check the relevant box in your travel voucher, so that we know what type and number of seats you require.

Yes, children count as passangers. All taxis in Palma seat up to 4 persons, regardless of whether they are adults or children!

The length of your trip depends on where you are going. The trip to the farthest destination from the airport takes about 75 minutes.

Back to the airport !

At the address specified by you in your reservation.
If you are staying at a hotel, the driver will pick you up at the time speficied by you in the reservation – you should be waiting for him at the entrance of the hotel. When our driver arrives, you need to show him your reservation to prove that you are our customer.

You have already confirmed the pick-up time in your reservation. In the event of any changes, you should notify us at least 24 hours before your departure.

You can book a return trip up to 24 hours before your departure.

If you don’t have an Internet connection, you may book your transfer over the phone.

In that case you should immediately call us or send us an email to inform us accordingly.

The Contacts section allows you fast and easy access for your comments and suggestions.
If you happen to accidentally leave something behind in our taxis, do not worry! Contact us and we will send it to your address.

On principle, you have one hour to reclaim your lugagge after your plane lands and to find your driver. If your lugagge is delayed more than usual, or is lost, please call us immediately to inform us about your problem!

desks. The driver will be waiting for you with a sign with your name printed on it. When you find him, you will have to show a printout of your reservation, so that we can make sure you are our customer.

Once you arrive at the port, you will find our driver at the exit of the building. He will be waiting for you with a sign which has your name printed on. When you find him, you will have to show a printout of your reservation, so that we can make sure you are our customer.

You should immediately call one of our contact numbers! We will help you find your driver in the easiest way possible!

No reason to worry! A delay in your flight can never affect your transfer. We monitor the flights of our customers. It does not matter at what time you arrive, our driver will be waiting for you!

You can change the time of your transfer up to 24 hours before your trip by sending us an email to that effect. If, however, you need to change it just a couple of hours before your trip, please contact us so that we can see if and how we can help you.

You may cancel your transfer as is provided in our terms and conditions.